FCCS

JOB OVERVIEW 

The Leadership Development Senior Coordinator is a key operational partner responsible for ensuring seamless planning, execution, and continuous improvement of all leadership development programs and experiences. This role combines program operations, client relationship management, and virtual training support with a strong emphasis on delivering outstanding learning experiences.

The ideal candidate is a proactive problem solver who leads with technology, brings new ideas forward, and uses automation and technology tools to improve efficiency, participant experience, and program impact. This role requires strong project management, excellent communication, the ability to represent our solutions to clients, and the confidence to independently anticipate needs, resolve conflicts, and streamline complex workflows.

FCCS provides a tremendous culture to its employees with a focus on work/life values. In addition to competitive pay and benefits, our Denver-based employees operate on a hybrid schedule, currently working remotely 3 days/week. The benefits and bonus structure are unique and a competitive advantage for FCCS making us a Great Place to Work certified organization. 

In addition to an annual bonus opportunity and competitive benefits, the salary range for this position is $70,000-100,000 annually. 

JOB RESPONSIBILITIES

Client & Stakeholder Engagement

• Serve as primary point of contact for HR partners and client representatives throughout program planning, registration, and delivery.
• Build and maintain strong, consultative relationships with client staff and executive-level contacts.
• Support Leadership Consultants ensuring timely follow-up, seamless client experience, and alignment with client success goals.
• Provide clear, consistent, and professional communication to clients, speakers, and internal partners.

Program & Project Management

• Lead operational planning for Leadership Journey & Team Excellence programs and custom client engagements ensuring timelines, deliverables, and communications are executed with excellence.
• Maintain and continuously improve operational processes, documentation, and timelines using modern workflow systems.
• Coordinate onboarding and management of speakers, faculty, and facilitators—including contracts, session logistics, and post-program invoicing.
• Oversee development and upkeep of program-specific web pages, registration web site, digital materials, and participant resources.
• Manage multi-calendar scheduling and workflow coordination across internal teams, speakers, and client stakeholders.

Virtual Training Support Responsibilities

• Provide support for virtual learning experiences, including: Platform setup (Zoom, Teams, LMS-integrated sessions), Tech checks with speakers and facilitators, Live-session support: breakout rooms, engagement tools, troubleshooting, and Post-session analytics and reports.
• Recommend new technologies and engagement strategies to elevate virtual participant experience.

Technology and Digital Operations

• Leverage AI tools (e.g., for scheduling, drafting communications, creating program materials, data analysis) to improve efficiency and quality.
• Identify opportunities for automation and system improvements across operations, communications, reporting, and program logistics.
• Maintain proficiency in LMS platforms, data dashboards, and reporting tools.
• Support ongoing modernization of tools, templates, workflows, and participant experiences through new technologies.

Logistics & Program Delivery Support

• Manage shipping logistics, including program materials, technology needs, and coordination with IT.
• Coordinate meeting space for in-person programs where meeting planners are not involved.
• Initiate and manage assessments, diagnostics, and third-party reporting tools.
• Ensure consistent application of company policies and procedures in speaker and vendor contracting.

Evaluation, Reporting & Financial Management

• Create and deliver participant evaluations to analyze program success metrics and client feedback.
• Prepare reports summarizing attendance, engagement, and trends across the Leadership Development portfolio.
• Support client invoicing and vendor billing; track revenue and expenses against budget.
• Contribute to annual budgeting and resource planning.

Continuous Improvement & Innovation

• Regularly review operations and recommend modern, tech-forward enhancements.
• Champion new ideas, systems, and technologies that elevate both internal efficiency and client experience.
• Participate in self-development and ongoing learning to maintain a high level of industry, leadership, and technology fluency.

Other Responsibilities

• Uphold company values and serve as a culture carrier.
• Perform additional duties as needed to ensure excellence in Leadership Development operations and service delivery.

JOB REQUIREMENTS

• Bachelor’s Degree required, preferably in relevant area, or equivalent experience/training.

• Minimum of 5 years’ experience in program management, leadership development operations, event management, or related role.
• Strong project management skills with the ability to oversee multiple, complex programs simultaneously.
• Exceptional verbal and written communication skills, including the ability to draft high-quality communications and executive-level correspondence.
• High standards of professionalism, customer service, and client relationship management.
• Sharp attention to detail with the ability to anticipate needs, correct errors proactively, and ensure accuracy under pressure.
• Proven ability to work both independently and collaboratively across teams and styles.
• Strong judgment, initiative, and ability to make informed decisions within scope.
• Commitment to continuous process improvement.

Technology Skills

• Demonstrated ability to quickly learn and implement new digital tools.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Proficiency in virtual learning platforms (Zoom, Microsoft Teams).
• Experience with LMS platforms, CRM, databases, or workflow tools.
• Cvent proficiency required.
• Experience with Qualtrics or similar survey platform preferred.
• Experience with project management software (Teamwork preferred).
• Experience using AI tools for content creation, organization, workflow automation, and analysis.

An Overview of FCCS.  Our Expertise.  Our Services. 

FCCS provides a wide range of professional services and programs to support our clients in managing their risks and accelerating their team’s growth and success.  The unique blend of our expertise, services, programs and conferences enables us to create enriching business solutions and help organizations accelerate their success. One factor remains constant: no other integrated services firm offers FCCS’ industry-specific insight, objectivity, and expertise.   We are Future. Focused. We grow leaders. We take strategic risks. We are FCCS.

Headquartered in the Denver Tech Center, with approximately 50 employees, FCCS is proud to serve a variety of clients across the U.S.

We provide:

• Governance and Leadership Development
• Conferences, Programs, and Events for Professional Development
• Executive Coaching
• Thought Leadership and Professional Speakers
• Strategic Talent Management
• Risk Management and Insurance Management
• Passkey Affinity Program

JOIN OUR GROWING TEAM!

Compensation:

• Competitive Salaries
• Annual Performance Bonuses

Benefits:

• 90-100% employer paid health insurance options.
• 10-13 paid holidays annually
• Open paid vacation time – Supervisor Approved
• Generous paid sick time
• Generous 401k matching and other benefits
• Casual Dress Code
• Collaborative and welcoming work environment
• Great Place to Work Certified

Being certified as a Great Place to Work reflects our collective efforts to foster a positive and inclusive workplace culture where everyone feels valued, supported, and empowered to do their best at work. This achievement is a testament to the incredible dedication, talent and passion that each of our employees brings to our organization every day. Click HERE to see the FCCS company profile on the Great Places to Work website.

FCCS is an equal opportunity employer (EOE).

FCCS may require job candidates to successfully complete a background check as a condition of employment.